Customer Service Receptionist job at Brentwood Full Time NEW

About the role

We are seeking a friendly, professional, and highly organised Customer Service

Receptionist to manage our front desk and support a range of administrative and

clerical tasks. As the first point of contact for the company, the Receptionist plays a

key role in creating a welcoming and professional environment for visitors and

clients, while ensuring front desk and office operations run smoothly.

This role reports to the Customer Service Supervisor.

Responsibilities and Duties

Front Desk Management

● Greet and welcome visitors in a courteous and professional manner.

● Act as the first point of contact for visitors and callers, ensuring a positive

experience at all times.

● Answer, screen, and forward incoming phone calls appropriately.

● Manage all company visitors, including sign-in procedures in line with health,

safety, fire, and security requirements.

● Provide general information to visitors and assist with enquiries.

● Maintain the cleanliness, organisation, and professional appearance of the

reception area.

Administrative Support

● Confirm visitor appointments and arrange meeting rooms, catering, and car

parking as required.

● Support the Customer Service team with ticket handling and

business-as-usual (BAU) tasks as required.

● Keep the line manager informed of any outstanding or unactioned tasks.

Office Supplies & Inventory Management

● Monitor and maintain office supplies, including stationery, staff room, and

cleaning items.

● Ensure staff room and staff areas are stocked with essential supplies (e.g.

water, milk, tea, coffee, and consumables).

● Ensure designated areas are kept clear and organised.

Collaboration & Performance

● Identify, escalate, and assist in resolving issues affecting service levels,

internal processes, or team efficiency.

● Work collaboratively with all departments to support company objectives.

● Provide constructive feedback to colleagues and department managers

regarding service quality, reputation, and customer experience.

● Attend and actively participate in one-to-one meetings, setting personal

objectives and development goals.

● Complete required training and development activities to maintain

effectiveness within the role.

Professional Standards & Compliance

● Act as a professional and welcoming representative of the company at all

times.

● Ensure the company’s reputation is upheld through professional conduct and

communication.

● Handle sensitive and confidential information in line with data protection and

GDPR requirements.

● Comply with all company policies, procedures, and health and safety

requirements.

Qualifications and Skills

● Previous experience in a receptionist, customer service, or front-facing role.

● Strong communication and interpersonal skills, with effective listening ability.

● Excellent organisational and time management skills.

● Strong attention to detail and problem-solving skills.

● Ability to work independently and as part of a team.

● Professional appearance and confident, courteous manner.

● Ability to handle confidential and sensitive information with discretion.

● Proactive, flexible, and self-motivated approach to work.

● Ability to remain focused and accurate when completing repetitive tasks.

● Basic IT skills and confidence using office systems.

Pay: £13.79 per hour

Benefits:

• Cycle to work scheme
• Employee discount
• On-site parking
• Private medical insurance

Work Location: In person