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Full job description
Ref Number
B02-10581
Professional Expertise
Professional Services Leadership
Department
School of Life & Medical Sciences (B02)
Location
London
Working Pattern
Full time
Salary
£68,284-£76,244
Contract Type
Permanent
Working Type
Hybrid
Available for Secondment
No
Closing Date
14-Jun-2026
About us
The UCL Faculty of Population Health Sciences (FPHS) brings together eight academic departments whose common aim is to explore and understand the underlying factors that cause ill-health and innovate to improve health worldwide. Our exciting cross-disciplinary community encompasses eight institutes and schools, including the Global Business School for Health – the world’s first business school dedicated to health.
In the recent Research Excellence Framework (REF) 2021 results, UCL was rated No. 1 for research power and impact in medicine, health and life sciences, and we are ranked 3rd in the world and 2nd in the UK for Public Health in the 2024 Shanghai Rankings. We offer a range of high-quality undergraduate, postgraduate and professional programmes in all population health and clinical sciences areas.
About the role
The postholder is part of the Faculty Education and Student Experience (EASE) team, supporting all our students.
The Head of Education and Student Experience (HESE) provides high-level support for the effective operation of educational programmes within the faculty. The HESE oversees professional service support for all aspects of student recruitment, student records, teaching delivery, student experience and student support, liaising with UCL’s central professional service departments to do so. They will work with the Director of Education and Student Experience (DESE) and Faculty Graduate Tutor (FGT) to advise on the implementation of academic policy and regulations.
This role will be line managed by the Director of Education and Student Experience. They will line manage a small team of Grade 8 Education Administration and Student Experience staff and one Grade 7 Student Records Liaison Officer. They will be part of and work closely with the Faculty Education Team.
About you
You are an experienced manager who has worked in higher education (or a similar industry) for several years. You have a good understanding of the UK higher education context and experience of quality assurance work in the sector. You have knowledge of the needs of students, both in terms of teaching and learning, and broader pastoral and welfare requirements. You care about working kindly and in collaboration with a variety of stakeholders, and you’re able to balance competing perspectives and priorities.
You have experience of developing effective teams and leading staff, and you can set standards and improve processes. You have data analysis experience, and you are familiar with the use of performance indicators to drive student satisfaction. You are a highly organised and strategic thinker, while also culturally sensitive and able to deal with complaints and grievances. You are able to understand the dynamics of team working, negotiation, responsibility, and accountability.
Application Details:
- This appointment is subject to UCL Terms and Conditions of Service for Research and Professional Services Staff. Please visit https://www.ucl.ac.uk/human-resources/conditions-service-research-teaching-and-professional-service… for more information.
- This role meets the eligibility requirements for a skilled worker certificate of sponsorship or a global talent visa under UK Visas and Immigration legislation. Therefore, UCL welcomes applications from international applicants who require a visa.
Application Process:
- The advert will close on 14th June 2026 at 23:59 GMT, however we may close applications early if we receive a high volume of applications. Early application submission is recommended. As a minimum we will keep all adverts open for 2 weeks.
- A full job description and person specification can be accessed at the bottom of this page.
- Please use the personal statement section to explain how you meet each of the essential and desirable criteria outlined in the person specification
Contact Details:
- If you have any queries regarding the vacancy or the application process, please contact Leigh Kilpert ([email protected]).
- If you need reasonable adjustments or a more accessible format to apply for this job online or have any queries about the application process, please [email protected].
What we offer
As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan and expenses
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent.
We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
Our department holds an Athena SWAN Silver Award, in recognition of our commitment to advancing gender equality.
You can read more about our commitment to Equality, Diversity and Inclusion here : https://www.ucl.ac.uk/equality-diversity-inclusion/