Conference and Christmas Sales Support job at Old Trafford Full Time NEW

Location: Emirates Old Trafford, Manchester, M16 0PX

Salary: Competitive

Employment Type: Full Time, Permanent

About Us

Lancashire Cricket was formed in 1864 and is one of eighteen first-class counties within the domestic structure of England and Wales. Driven by our values, we are here to win, inspire play and make memories with the vision of being the best place to enjoy cricket in the world.

Emirates Old Trafford, home of Lancashire Cricket, is an award-winning world-class stadium and venue. It is recognised as one of the UK’s most prestigious venues for sport, business, leisure and entertainment with a capacity of up to 50,000 people for concerts; 26,000 for international cricket matches; meetings and events spaces for up to 2,000 delegates; a four-star hotel with 250 rooms; and an on-site Caffè Nero. It’s a unique place to build a career where no two days are ever the same!

The Opportunity

An exciting opportunity to join our Conference & Events team, supporting the conference, events and hotel sales functions with a range of administrative duties including proposals, contracts, leads and enquiries.

You will play a key role in supporting the department’s commercial success, with responsibility for responding to all incoming Christmas enquiries and helping to deliver the annual Christmas sales target.

Working in a fast-paced environment, you’ll provide efficient sales administration support while delivering excellent customer service and helping to maximise revenue opportunities across the business

What You’ll Be Doing

• Responding to incoming enquiries, with a particular focus on Christmas events, including preparing proposals, converting bookings, issuing contracts, managing deposits and conducting show rounds
• Supporting the delivery of the annual Christmas revenue target through effective management of incoming bookings and enquiries
• Maintaining accurate sales tracking, booking systems and client databases
• Following up on new business leads and proactively re-engaging lapsed, cancelled and declined business opportunities
• Conducting research to generate new pipeline opportunities, target industries and future networking or trade events
• Promoting the venue’s facilities to new and existing clients through a proactive sales approach
• Delivering outstanding customer service from initial enquiry through to successful event completion
• Coordinating and maintaining all event paperwork, contracts and invoicing administration to ensure smooth event delivery
• Supporting the wider Business Development and Conference & Events teams with networking events, exhibitions, open days and operational event support when required
• Working collaboratively with internal teams to develop Christmas event concepts, review guest feedback and enhance the overall customer experience and commercial performance

What You’ll Bring

• Excellent administration skills with strong attention to detail and the ability to prioritise workload to meet deadlines
• A passion for sales and delivering results
• Strong negotiation and relationship-building skills
• Excellent verbal and written communication skills
• A proactive and reactive approach, with the confidence to contact prospective clients, agents and venues
• A commitment to delivering high standards of customer service
• Flexible and adaptable approach to work
• Ability to work well under pressure in a fast-paced environment
• Strong IT skills, including Microsoft Word and Excel; knowledge of Delphi.fdc would be advantageous
• Flexibility to work varied hours and days throughout the year, particularly during the cricket and concert season

What We Offer

At Lancashire Cricket, we take pride in our people and are committed to creating a supportive, inclusive and rewarding workplace. Our benefits package is designed to support wellbeing, flexibility, and development at every stage of your career.

Wellbeing & security

• Enhanced pension scheme
• Life assurance scheme
• Health Cash Plan covering everyday healthcare costs (including optical and dental)
• Confidential on-site counsellor

Work-life balance

• Enhanced annual leave, increasing with length of service
• Annual leave purchasing scheme
• Flexible working arrangements, including hybrid working and TOIL (where role requirements allow)

Family & life moments

• Enhanced maternity, adoption and paternity pay
• Additional paid leave including birthday leave, grandparent leave, pet adoption leave, and moving house leave

Development & community

• One paid volunteer day each year
• Up to five personal development days annually
• Career break opportunities (subject to eligibility)

Being part of Lancashire Cricket

• Two Lancashire Cricket Club memberships
• Staff discounts across on-site retail, the Club shop, Caffè Nero and Hilton Garden Inn
• Regular team events and colleague recognition awards

Safeguarding Statement

Lancashire Cricket Club is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We expect all colleagues to share this commitment and to support a culture where safeguarding is everyone’s responsibility. Lancashire Cricket proudly agrees to, and abides by, the ECB Safe Hands Policy.

For roles involving regulated activity or contact with children, young people, or adults at risk, Lancashire Cricket operates safer recruitment processes. This includes the requirement to complete the appropriate level of ECB DBS clearance before employment can commence, if this role is classified as a regulated activity.

Equal Opportunities

We look forward to hearing from you if you have skills that support our future vision. Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity. We welcome applications from all ages and backgrounds.

It is a priority for Lancashire Cricket to ensure our Club appropriately reflects the communities we serve across the North-West. In line with Sport England Guidance, we welcome applications from individuals with the appropriate skills and experience that can contribute to improving diversity of representation and thinking across the Club.