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Full job description
About us
Novita Diamonds is one of the world’s leading lab-grown diamond specialists with showrooms in the UK, Australia, New Zealand, Germany and Singapore.We have one of the largest ranges of certified, eco-friendly diamonds, and we are dedicated to providing our customers with high-quality jewellery that is ethically sourced, conflict-free, and jaw-droppingly gorgeous. Novita Diamonds has a dynamic and supportive team culture and is proudly women owned and led, with over 80% of our team being female!
About the Role
We are seeking a dedicated and organised team member for a dual role that combines operations and sales responsibilities. Based at our London office, this full-time role supports the smooth running of our sales & operations through a variety of responsibilities, including:
- Conducting client consultations via in-person meetings, virtual calls, and phone conversations, delivering a personalised and engaging experience.
- Assisting customers in selecting engagement rings and fine jewellery, providing expert product knowledge and style guidance.
- Assist with daily operational support, including running errands as needed.
- Demonstrate proficiency in Microsoft Office (Word, Excel), Slack, and internal database systems.
- Serve as a key liaison between customers, the sales team, and the production team to facilitate smooth communication and workflow.
- Maintain and update all Quality Control documentation within the Quality Management System.
- Perform multifaceted administrative tasks for the Head of Quality Control, such as data entry, filing, and records management.
- Verify purchase orders against incoming stock to confirm type, quality, and quantity of products received.
- Assist with inventory management, including stock takes and follow-ups for diamonds, rings, and other jewellery items.
- Saturday availability is essential.
About You
We are seeking a proactive and organised individual to join our team. Previous experience in jewellery or diamonds is highly valued. While we welcome candidates in the early stages of their careers, we are equally open to those with more experience who are eager to contribute and grow with us.
You will thrive in this role if you:
- Have strong organisational skills and attention to detail to manage multiple tasks efficiently.
- Possess excellent communication skills, both written and verbal, to provide outstanding customer service.
- Are tech-savvy, with a good working knowledge of Microsoft Office (Word, Excel), Slack, and the ability to quickly learn internal systems.
- Have a basic understanding or a keen interest in jewellery, particularly diamonds, and a willingness to learn more.
- Are a team player who enjoys collaborating and contributing to a dynamic and supportive work environment.
What’s in it for you:
- Learn all about diamonds and the jewellery industry – full training will be provided so you can succeed in this role.
- Access to the world’s most admired stones through our generous employee product discounts. Be an important part of global business that is expanding rapidly.
- Opportunities to grow with a rapidly expanding international brand
- Stand for eco-positive lab-grown diamonds, supporting a strong, mine-free and sustainable ecosystem.
- Be heard and have the opportunity to bring fresh new ideas to our progressive team!
Please submit all applications through Indeed.
Pay: £26,000.00-£28,000.00 per year
Experience:
- Operations or Customer Service: 1 year (required)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person