Information Delivery Team Member – 12 Month Secondment job at Puddle Dock Full Time NEW

Are you looking for a career where you can make a real difference in people’s day.

We are seeking an Information Delivery Team Member to join our team based from Puddle Dock.

Can you move people? Apply now.

What you’ll do

In this role you will deliver customer information by means of the Customer Information System (CIS) equipment, Darwin and any other information channels, particularly when there is disruption to the train service.

You will ensure that all information channels present offer information that is clear, consistent, correct & concise.

As well as operating Southeastern’s Twitter and WhatsApp feeds, plus other digital channels as directed, in line with company policies and procedures.

Working Here
This role will involve shift work which will include working weekends.

Main Responsibilities

• Operate the CIS equipment correctly with speed, efficiency and accuracy, especially in times of service disruption.
• Update the status of any disrupted train services via the Tyrell system as advised by the Train Service Manager in a timely fashion to ensure passengers receive updates on service status as quickly as possible.
• Make live or scheduled Public Address (PA) announcements to ensure that passengers and staff are kept informed, in particular during times of service disruption, together with details of alternative arrangements and any compensation arrangements that may be applicable.
• During times of disruption ensure that notices are published on the CIS system explaining the reason for the disruption and a summary of any alternative arrangements that are available.
• Ensure that the notices on display during disruption are updated so that they are consistent with the information being published by the Information Delivery Manager and the Operational Communications Manager.
• Ensure that all trains which are being delayed by 5 minutes or more have the correct delay reason attached to it, so staff and passengers are aware of the cause of the delay.
• Maintain constant monitoring of the CIS data displayed for potential problems, identifying and clearing automated service alarms.
• Oversee the integrity of data within Darwin, including the creation of new schedules and removal of incorrect data. Also respond to any alarms raised by the Darwin Workstation
• Communicate with station staff to ensure that trains are accurately advertised and that they are being provided with a sufficient level of information

The experience you’ll need

To be considered for this role we recommend you demonstrate the below in your application;

• Knowledge of the relevant geography, including stations and services operated by Southeastern.
• Good knowledge of generally available and bespoke IT systems.
• Good general education with passes in English Language and Mathematics operated.
• A good command of English language and ability to communicate clearly.
• Ability to create own inputs and influence at a number of levels.
• Excellent communication skills.
• Understands the business requirements for advertising of train services and announcements
• Exploits opportunities to improve results and add value to the business.
• Interacts with others in a sensitive and effective way.
• Remains calm and self-controlled under pressure.
• Interacts with others in a sensitive and effective way.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.

Other things to know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
• If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.

Find out more about our recruitment process and get tips to help you apply.

What you’ll get in return

Along with your salary, the rewards you’ll get include:

• a final salary pension
• 24 days annual leave allowance (plus bank holidays)
• free rail travel across our networks.

Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.

A bit about Southeastern

We’re one of Britain’s busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.

However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.

It’s also about making our railway a great place to work. With a team that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.

Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.

At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.

Learn more about our railway.